FAQs

Can I keep my existing business phone numbers?

Yes, most numbers can be ported. In rare cases, there may be some numbers that may not be transferable. Generally, a number porting can be completed within 7 to 10 business days. The exact length of time will depend on the service provider we are porting the number from and the accuracy of the information that is placed in the port request. We will work with you to complete the necessary paperwork and then submit the request.

Can I combine all my offices or remote users under a single phone system?

Yes, all users can participate in a single phone system regardless of geographical location. This includes the ability to dial any other user using a three or four digit extension and can be located from a single company directory.

Are all calls between our offices free?

Yes, all calls made between your offices are completely free.

How much bandwidth do I need for a Hosted Phone System?

The bandwidth you receive from your Internet Service Provider (ISP) is important because you need to be able to allocate a certain amount to your hosted voice service.

Our Hosted Phone Systems run completely over the Internet. Because of that, your call quality is 100% dependent on the internet service that you use. Low bandwidth can lead to poor quality calls due to slowly delivered data packets, or even a system that can’t send or receive calls.

You may not need any additional bandwidth to support high quality calls, but you’ll have to evaluate your current Internet service in order to find out. The bandwidth needed for our Hosted Phone System really depends on how many concurrent calls you’ll be making. You’ll need anywhere from 85 – 100 kpbs of bandwidth per concurrent call, as illustrated in the table below.

Number of current calls Recommended Bandwidth
1 100kbps
5 500kbps
10 1mbps
20 2mbps
How do we compare with residential VoIP services like Vonage?

Residential providers do not offer advanced business PBX features such as hunt groups, call transfer, music on-hold and auto-attendant and cannot be tailored to meet your business needs. They provide calling connectivity over the public internet and often have no Service Level Agreements making them unsuitable as an alternative for businesses.

What is the Hosted Phone System installation process?

1. Quote is signed by customer and accepted

2. Customer completes a site survey questionnaire and internet speed test

3. Customer provides a list of extensions, names, emails and auto-attendant script

4. Customer signs Letter of Agency to port numbers (can occur after install as well)

5. Stratotel customises the system to meet customer’s requirements

6. Phones are drop shipped from the warehouse

7. Install time is scheduled with Tech Support

8. Customer un-boxes and installs phones

9. Stratotel provides admin and end-user training via web conference at customer’s convenience

What if I haven’t got enough Cat5 sockets for a Hosted Phone System?

No worries, we can always arrange a site visit from one of our engineers to check your cabling and advise on what will be needed.

What happens if the broadband which carries the voice calls fails?

Firstly, it is very important that prior to implementation of a Hosted Phone System that the broadband connectivity at your site is checked to see if it is suitable to handle the required number of concurrent calls. In the event of a broadband failure (or site power failure) non-reachable call forwards can be put in place so that inbound calls are automatically routed to alternate numbers such as mobiles or analogue lines.

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    Phone Systems

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    Internet Access

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    Multi Sites

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    Mobiles

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    Maintenance

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